How can we help you?
Customer Service - FAQ
We have listed the most frequently asked questions for you, so that you can quickly continue. Is your question not listed? Then send us a message via the live chat or email to info@kwakzalversports.com. We are happy to help you.
Products
We have used the same ingredients for both products to ensure that the functionality of both products is equally good.
By slightly adjusting the composition of these ingredients in Poeslief, we have managed to ensure that the PH values of Poeslief are slightly lower than those of Bal-sem. This makes Poeslief ideal for the female user without having to make concessions in functionality.
This is possible. It is important that you disinfect the wound first. Bacteria do not stand a chance!
Methylsulfonylmethane, or MSM for short, is a sulfur that is involved in many processes in our body.
In addition to being good for your skin, hair and nails, MSM also has a positive effect on the flexibility and endurance of muscles.
MSM can help your muscles recover faster, which means that muscle pain lasts less long. This is because MSM works on your cells. By improving the removal of waste products, the chance of developing inflammation in the muscle tissue is reduced.
You may experience a slight tingling sensation (read: tickle) when you apply Kramp Krachtig to your tired muscles. A good sign! This means that one of the active ingredients, magnesium, is being absorbed by the skin.
Yes, it does. It does not prevent it, but the strong cooling effect of the combination of MSN and menthol provides a light numbing effect on the skin. This means that you do not experience the annoying itching and burning sensation of the hairs of the oak processionary caterpillar and the irritated skin is wonderfully cooled.
Before using the product, try to ensure that you have removed as many hairs of the oak processionary caterpillar from the skin as possible.
We are located at a number of (physical) gyms and stores.
Find them in our Store Locator.
*If you want to visit a sports facility, always contact them as opening hours may vary.
Delivery and Delivery Time
If you order before 4:00 PM, you will receive your order the next day! You can only receive your delivery on working days.
When you place an order above €50,-, that has to be sent to a Dutch postal address, we will ship this shipment for free!
Orders that have to be sent within Europe are eligible for free shipping from €75,-
Cycloon delivers in most major cities in The Netherlands. After receiving the order confirmation, which is sent by us by email, you will also receive an email from Cycloon. They will send you the Track & Trace code and with this code it is possible to track the package regarding delivery.
*If you are not in one of these cities, your package will be delivered by DHL
Netherlands
Estimated delivery: 1 business day
Cost: €5,50
Free shipping for orders over €50.00
Belgium
Estimated delivery: 2 - 3 business days
Cost: €7.20
Free shipping for orders over €50.00
Germany
Estimated delivery: 2 - 3 business days
Cost: €6.75
Free shipping for orders over €50.00
Europe | Denmark (excl. Faroe Islands and Greenland), Germany, Italy (excl. San Marino and Vatican City), Luxembourg, Austria, Spain (incl. Balearic Islands, excl. Canary Islands), Sweden.
Estimated delivery: 2 - 3 working days
Cost: €10.50
Free shipping for orders over €100.00
Europe | all other countries in Europe (including the United Kingdom), (excl. Russia)
Estimated delivery: 2 - 3 working days
Cost: €14.50
Free shipping for orders over €100.00
- Bestellingen die op vrijdag 22 december worden geplaatst, worden op woensdag 27 december bezorgd.
- Bestellingen die op vrijdag 29 december worden geplaatst, worden op dinsdag 2 januari bezorgd.
- Op 25 en 26 december en 1 januari bezorgen de koeriers geen post. Alle bestellingen schuiven door naar de volgende werkdag, 27 december en 2 januari.
Exchanges and Returns
Due to the nature of our products, we do not accept returns on products that have already been opened/used.
We can of course offer a solution in other cases. Send us an email at info@kwakzalversports.com and we will handle it together.
*Please note that the customer is responsible for additional shipping costs for returns and exchanges.
Als je een ander product hebt ontvangen dan dat je besteld hebt, vinden we dat erg vervelend. Sorry hiervoor!
Neem contact met ons op via info@kwakzalversports.com en we zorgen ervoor dat je het bestelde artikel alsnog ontvangt!
If you need some additional information, you can find our return and exchange policy below.
Find our Return and Exchange Policy here
If you have any questions, you can always contact us.